Terms of Service
These terms cover the FibreBase website, free speed test, and premium home fibre we sell in Abuja. By using the site or ordering service, you agree to them. Our Privacy Policy explains how we handle personal data.
1. Who we are
FibreBase is the brand you buy from. Fibre into your home runs on our network partner’s infrastructure. We handle sales, customer care on WhatsApp, and coordination of install and support. Contact: [email protected] or WhatsApp .
2. The service
FibreBase Home is premium unlimited home fibre for your household at one monthly price (shown on the site as ₦80,000 unless we agree otherwise in writing). We do not sell speed tiers. Experience depends on Wi‑Fi, how many devices you use, distance from the router, and network conditions. Speeds on a phone test are not a guarantee for every device at once.
3. Coverage & installation
- Coverage is confirmed after you send your area. Not every street is live yet.
- Installation, router and cable are quoted in writing before work starts. Those charges are payable as quoted and are not included in the monthly fee unless we say so.
- The fibre termination unit (ONT) stays the property of our network partner and must be returned if service ends. Routers and cables you pay for become yours once paid. Take care of equipment; damage or loss may be charged.
- You must give safe access for install and repairs, and keep a power socket available.
4. Payments
Service is billed monthly in advance unless we agree another schedule. Late payment may lead to suspension. Prices may change with notice before your next renewal period.
5. Fair use
Unlimited means normal household use — streaming, work, school, gaming. You must not use the service for spam, attacks, illegal content, or reselling bandwidth. We (or our network partner) may throttle, suspend or terminate abuse that harms the network or other customers.
6. Website & speed test
The site and speed test are provided free, as-is. Results measure the connection you are on right now and can vary. They are for guidance, not a warranty. Do not misuse the test or attempt to break the site.
7. Support
Message WhatsApp for help. We aim to reply with a real person as quickly as we can during reasonable hours. Outages can happen; we will work with our network partner to restore service. We are not liable for losses from downtime beyond what Nigerian consumer law requires.
8. Liability
To the fullest extent allowed by law, FibreBase is not liable for indirect or consequential loss (including lost business or data). Our total liability for a claim related to the service is limited to the fees you paid us for the two months before the claim, except where the law does not allow that limit (for example death or personal injury caused by negligence, or fraud).
9. Ending service
You may cancel with notice on WhatsApp before your next billing date. We may suspend or end service for non-payment, abuse, or if coverage at your address ends. The ONT must be returned if service ends.
10. Changes
We may update these terms. The date at the top will change. Material changes will be announced on the site or WhatsApp where practical. Continued use after an update means you accept the new terms.
11. Law
These terms are governed by the laws of the Federal Republic of Nigeria. Courts in Abuja (FCT) have jurisdiction, without limiting any rights you have as a consumer under Nigerian law.
Contact
FibreBase · Abuja
[email protected] · [email protected]
WhatsApp: